Email Task

When Sitecore Email Experience Manager (EXM) is used to send an email message to a contact, an interaction is created for the contact, and an email message event is added to that interaction.

This email message event is mapped to an task in Salesforce.

Format in Sitecore

In Sitecore, information is associated with an event through properties on the event.

Format in Dynamics

In Dynamics, information is associated with a task through fields on the task.

Mapping Values

Source objects Contact from Sitecore, Email Sent Event from Sitecore, Message Item from Sitecore, Constant values
Target object Task entity from Dynamics
Mapping definitions xConnect Event to Salesforce Task Mappings > xConnect Contact Data to Salesforce Email Event
  xConnect Event to Salesforce Task Mappings > xConnect Email Message to Salesforce Email Event
  xConnect Event to Salesforce Task Mappings > xConnect Interaction Data to Salesforce Event
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